Current vacancies within Triage

vacancy

Receptionist - Restart

Ref : Receptionist - Restart
Middlesbrough

£20,000 - £23,000

Permanent

05 August

Please send your CV to HR@triagecentral.co.uk. Do not use the below form.

The Receptionist / Administrator role supports a team of Employment Advisers and Skills Trainers in the delivery of employability and vocational training to participants referred to us by Job Centre Plus and other referral partners.

The position provides excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the team with preparing training rooms, registration, attendance data management and evaluation of service/courses; and carries out general administrative tasks as required.

The Receptionist / Administrator role is crucial in the smooth running of our operations and will therefore have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service. They will also be able to input data at speed and with a high degree of accuracy.

The post holder will strictly adhere to the guidelines in accordance with the programme’s requirements and Triage policies and procedures. This is not an exhaustive list and the individual in this role will be expected to carry out any other duties as specified by the Performance Manager.

This is an exciting opportunity for anyone looking to explore further development or perhaps future potential within the employability sector.

Key Responsibilities(Not an all-encompassing list)
• Meet, greet and direct all visitors to the office, ensuring a quick, safe and effective flow of visitors especially during peak times
• Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then
• Working with Adviser and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of activities
• As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input, document scanning and database field completion relating to activities for Participants has been carried out
• Issue vouchers and petty cash according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management
• Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them about their appointment and/or to complete evaluation of service surveys
• Attend and contribute to Triage National Administrator networking events to share best practice
• Ensure the office and all meeting rooms are set up each day and clear and tidy of any unnecessary items
• Complete a sweep of the office twice daily to ensure strict adherence to data protection rules
• Support engagement and team events as required
• Maintain stationery stock and process stationary orders as required
• Manage all incoming and outbound mail as per the office process
• Additional administrative tasks as requested by the Performance Manager

What we are looking for…
We believe the below skills to be key to the role but would be open to further discussion on transferable skills and what else you would be able to bring to the role:
● At least one year's previous demonstrable experience in providing high-quality customer service both face to face and by telephone in a target driven environment such as a receptionist role
● At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential
● Strong IT skills with advanced knowledge of Excel and Microsoft Word
● GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification)
● Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process
● A very high level of attention to detail with a desire to ensure accuracy at all times
● Excellent decision-making skills

Desirable
● Previous experience in a similar role
● Experience or understanding of DWP programmes
● Experience or understanding of benefits/welfare system

Please send your CV to HR@triagecentral.co.uk. Do not use the below form.

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