Current vacancies within Triage


Programme Support Coordinator - 3 month fixed term

Ref : Programme Support Coordinator

£20,000 per annum (pro-rata)

Fixed term contract

01 August

Please send your CV to Do not use the below form.

Triage delivers services across the employability and skills sectors, transforming people’s lives by providing support and development that leads to employment and/or qualification opportunities.

The Programme Support Coordinator role will work alongside colleagues in the North East of England, in order to support the successful delivery of our programme and services.

The Programme Support Coordinator will support a team of Employment Advisers and Skills Trainers in the delivery of employability services to participants referred to us by Job Centre Plus.

The Programme Support Coordinator will provide excellent customer service by telephone and to those attending our offices; enter customer data into several databases; assist the team with preparing training rooms, registration, attendance data management and evaluation of service/courses; and carries out general administrative tasks as required.

This opportunity will suit confident individuals with good interpersonal skills, good organisational skills and enjoy working with people. Ultimately, they will be supporting our collective goal - helping people succeed. The individual will support across the JETS team, so would suit someone keen to work within an operational delivery team in the employability sector.

The Programme Support Coordinator will strictly adhere to the guidelines in accordance with the programme’s requirements and Triage policies and procedures. This is not an exhaustive list, and the Programme Support Coordinator will be expected to carry out any other duties as specified by the Programme Manager.

Key Responsibilities
• Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them about their appointment and/or to complete evaluation of service surveys
• Support Advisers by identifying employment and training opportunities for program participants
• Support Advisers and Managers by maintaining contact with disengaged participants
• Work with Participants to build CVs and offer Job search support in use of computers / tablets and internet searches
• Additional administrative tasks as requested by the Performance Manager

What we are looking for….
We believe the below skills to be key to the role but would be open to further discussion on transferable skills and what else you would be able to bring to the role:
• Experience in provide high-quality customer service both face to face and by telephone in a target driven environment, experience withing retail / contact centre / customer service beneficial
• Experience with high levels of accuracy and ability to manage high-volume input into complex databases
• Strong IT skills with advanced knowledge of Excel and Microsoft Word
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification)
• Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process
• A very high level of attention to detail with a desire to ensure accuracy at all times
• Excellent decision-making skills

Please send your CV to Do not use the below form.

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