Carla came to the programme with no previous paid work experience, apart from a small amount of voluntary work. Her lack of work experience was the main barrier to finding a job. In January 2020, she attended and completed a customer service course with Triage which had employment opportunities attached for positions at Flamingoland. Carla was successful in securing a job through the course and was due to start in March 2020.
Due to the Covid-19 lockdown, Carla was unable to start her new job, which left her extremely disappointed as she had been delighted by her success in securing the role. During the following weeks, her employment adviser Yvonne maintained regular contact with Carla and continued to offer her intensive job search support.
Carla was keen to do any type of work and spoke to Yvonne about the possibility of going on a placement to gain new experience. The follow-up for this was a four-week work placement for Poundstretcher in Redcar. Unfortunately, the employer was unable to keep her on due to budget issues but expressed very positive feedback on the quality of Carla's work. Carla continued her job search and Yvonne arranged for her to have support with interview techniques. A one-to-one session was provided by trainer Johnny Hughes, who helped her to maintain her motivation and upskill her abilities and knowledge.
Later in November, Carla popped into the Poundstretcher again, just to do her shopping. The manager recognised her and after a brief conversation, he offered her a paid job which started on November 17. Carla was only doing one or two shifts but since she wanted to work more hours, she also contacted Class Fundraising where she previously had an interview arranged by her employment adviser. To her delight, they offered her a job too, and she started there on November 20.
So, from losing a job due to lockdown, Carla has come out with two new jobs; one originating from a placement arranged by Triage, and the other from a Triage vacancy through our business development team.