It is designed for people working, or who want to work, as an assistant or operative level in the Customer Service sector but who do not have a qualification to show their skills and knowledge.
The qualification allows you to gain and then show the skills and knowledge needed to work in the Customer Service sector, with supervision. It will help you:
- Improve your career choices
- Enhance your personal development
- Realise your potential
- Learn new skills
- Begin a new career.